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2019 Healthcare CRM Market Opportunity, Analysis, Growth, Trends & Forecast to 2023

ReportsnReports added a new report on The Healthcare CRM Market report delivers the clean elaborated structure of the Report comprising each and every business related information of the market at a global level. The complete range of information related to the Healthcare CRM Market is obtained through various sources and this obtained bulk of the information is arranged, processed, and represented by a group of specialists through the application of different methodological techniques and analytical tools such as SWOT analysis to generate a whole set of trade based study regarding the Healthcare CRM Market.

The report covers forecast and analysis for the healthcare CRM market on a global and regional level. The study includes drivers and restraints for the healthcare CRM market along with the impact they have on the demand over the forecast period. Additionally, the report includes the study of opportunities available in the healthcare CRM market on a global level.

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The study provides a decisive view of the healthcare CRM market by segmenting the market based on product type, technology, applications, end-user, and regions. All the segments have been analyzed based on present and future trends and the market is estimated from 2018 to 2024. Healthcare CRM market report is segmented into North America, Europe, Asia, & Rest of the World (RoW).

“The benefits offered by CRM and growing focus on patient engagement are expected to drive the overall growth of the healthcare CRM market”.

Healthcare CRM market estimated to reach USD 17.4 billion by 2023 from USD 8.8 billion in 2018, at a CAGR of 14.6% during forecast period. North America, segmented into the US and Canada, is estimated to hold largest share of this market in 2018. Report also includes an in-depth competitive analysis of key players in the market along with their company profiles, recent developments, and key market strategies.

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The healthcare CRM market is segmented into healthcare providers, the life sciences industry, and healthcare payers. The healthcare providers segment is estimated to account for the largest share of the healthcare CRM market in 2018. Healthcare reforms in North American countries, market saturation due to high competition, & decreasing hospital budgets are likely to hinder market growth.

The key players in the healthcare CRM market are, Inc. (US), SAP SE (Germany), Oracle (US), Microsoft (US), IBM (US), Influence Health (US), SugarCRM (US), Accenture (Ireland), Healthgrades (US), and Infor, Inc. (US).

Report provides a picture of healthcare CRM market. It aims at estimating market size & future growth potential of healthcare CRM market across different segments, which include components, deployment modes, functionalities, end users, and regions. Report will help leaders/new entrants in this market by providing them closest approximations of revenue numbers for overall healthcare CRM market & its sub segments.

More Information on “Healthcare CRM Market by Component (Software, Service), Delivery (On premise, Cloud, Public, Private, Hybrid), End user (Hospital, ASC, Payers, Life Science), Functionality (CSS, Marketing, Sales, Digital Marketing, AI, Analytics) – Global Forecast to 2023” report at .

Geographically, the global healthcare CRM market is segmented into North America, Europe, Asia, and the Rest of the World (RoW). North America is estimated to hold the largest share of the healthcare CRM market. Factors such as the improving quality of healthcare, improvements in healthcare systems, the growing medical tourism market in Asian countries, and increasing government initiatives are the key factors driving the growth of this market.

The primary interviews conducted for this report can be categorized as follows:

  • By Company Type: Tier 1 (44%), Tier 2 (36%),and Tier 3 (20%)
  • By Designation: C-level (22%), D-level (28%),and Others (50%)
  • By Region: North America (48%),Europe (21%),Asia (26%), and RoW (5%)

Healthcare providers need to interact with multiple stakeholders, including patients, physicians, other referral healthcare organizations, healthcare payer organizations, pharmaceutical companies, and consumers/potential patients, and each requires unique CRM strategies and solutions.

Table of Contents in Healthcare CRM Market Report:

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.3.1 Markets Covered
1.3.2 Years Considered for the Study
1.4 Currency
1.5 Limitations
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data Key Data From Secondary Sources
2.1.2 Primary Data Key Data From Primary Sources Key Industry Insights
2.2 Market Size Estimation
2.3 Market Breakdown and Data Triangulation
2.4 Assumptions for the Study

3 Executive Summary

4 Premium Insights
4.1 Healthcare CRM: Market Overview
4.2 Healthcare CRM Market, By Component (2018–2023)
4.3 Healthcare CRM Market, By Delivery Model, 2018 vs. 2023 (USD Billion)
4.4 Healthcare CRM Market, By Functionality
4.5 Healthcare CRM Market, By End User, 2018 vs. 2023 (USD Billion)
4.6 Healthcare CRM Market: Geographic Growth Opportunities

5 Market Overview
5.1.1 Drivers Benefits of CRM Software Growing Focus on Patient Engagement
5.1.2 Restraints Concerns Regarding Data Security High Cost and Complexity of CRM Implementation
5.1.3 Opportunities Ai-Powered CRM Predictive Analytics in CRM
5.1.4 Challenges Integration Challenges

6 Healthcare CRM Market, By Component
6.1 Introduction
6.2 Services
6.2.1 Services to Account for the Larger Share of the Healthcare CRM Market in 2018
6.3 Software
6.3.1 Ongoing Research & Launch of Advanced CRM Solutions Powered With Analytics and Artificial Intelligence to Drive Market Growth

7 Healthcare CRM Market, By Deployment Model
7.1 Introduction
7.2 On-Premise Model
7.2.1 Greater Control Over Data and Cost Benefits Offered By On-Premise Solutions to Drive the Growth of This Segment
7.3 Web/Cloud-Based Model
7.3.1 Public Cloud Affordability, Scalability and Flexibility of This Model to Enhance the Growth of This Segment
7.3.2 Private Cloud Growing Concerns Over Data Security Likely to Boost the Growth of This Segment
7.3.3 Hybrid Cloud Greater Control, Reduced Risk and Cost-Efficiency to Drive the Growth of This Segment

8 Healthcare CRM Market, By Functionality
8.1 Introduction
8.2 Customer Service and Support
8.2.1 Growing Pressure to Ensure Patient Engagement and Retention Will Contribute to Market Growth in This Segment
8.3 Marketing
8.3.1 Benefits of Technology-Enabled Marketing to Enhance the Adoption of This Functionality
8.4 Sales
8.4.1 Opportunity Management Systems Will Ensure Streamlining of Sales Processes
8.5 Digital Marketing
8.5.1 Digital Marketing Will Provide Data-Backed Insights to Form Future Engagement Strategies
8.6 Other Functionalities
8.6.1 Ai-Powered CRM Will Have the Potential to Predict Customer Needs

9 Healthcare CRM Market, By End User
9.1 Introduction
9.2 Healthcare Providers
9.2.1 Hospitals Growing Patient Burden and Increasing Focus on Patient Engagement to Drive the Growth of This Segment
9.2.2 Ambulatory Surgery Centers(Ascs) and Clinics Rising Need to Improve Care Delivery and Streamline Business Functions to Drive the Market for This Segment
9.2.3 Diagnostic Centers The Growing Burden of Patients Owing to the Increasing Awareness of Patients for Early Diagnosis is A Major Factor Driving the Growth of This 68
9.3 Life Sciences Industry
9.3.1 CRM Solutions Will Be Mainly Used to Streamline Css, Sales, and Marketing Processes
9.4 Healthcare Payers
9.4.1 Growing Need for Efficient Customer Management to Drive Demand for CRM Solutions in the Healthcare Payers Segment

10 Healthcare CRM Market, By Region
10.1 Introduction
10.2 North America
10.2.1 US The Shift Toward Value-Based Care Will Boost the Adoption of Healthcare CRM in the US
10.2.2 Canada Growing Focus on Improving the Quality of Healthcare in the Country Will Support Market Growth
10.3 Europe
10.3.1 Government Initiatives for Ehealth Technologies to Drive the Growth of This Segment
10.4 Asia
10.4.1 Rising Patient Awareness, Improving Healthcare Systems and Growing Medical Tourism to Boost the Growth of This Segment
10.5 Rest of the World

11 Competitive Landscape
11.1 Overview
11.2 Market Share Analysis
11.3 Competitive Scenario
11.3.1 Partnerships and Agreements (2015–2018)
11.3.2 Product Launches (2015–2018)
11.3.3 Acquisitions (2015–2018)
11.3.4 Expansions (2015–2018)

12 Company Profiles
12.1 Saleforce.Com, Inc.
(Business Overview, Products and Services Offered, Recent Developments, MnM View)*
12.2 Oracle
12.3 Microsoft
12.4 IBM
12.5 SAP SE
12.6 Influence Health, Inc.
12.7 SugarCRM
12.8 Accenture
12.9 Healthgrades
12.10 Infor, Inc.

*Business Overview, Products and Services Offered, Recent Developments, MnM View Might Not Be Captured in Case of Unlisted Companies.

13 Appendix
13.1 Insights From Industry Experts
13.2 Discussion Guide
13.3 Knowledge Store: Marketsandmarkets’ Subscription Portal
13.4 Available Customizations
13.5 Related Reports
13.6 Author Details

and more


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