Customer Success Platforms Market Insights and Statistics by 2026 – AppsForOps Pty Ltd, CustomerSuccessBox, Wootric, Totango, Strikedeck, Inc., ChurnZero

Global Customer Success Platforms Market

To prosper in this hastily transforming marketplace, today’s businesses call for innovative and superlative solutions. The Global Customer Success Platforms Market research report covers the existing market size of the ICT industry alongside the growth rate throughout the years. The top to bottom data by a different segment of market platform empowers administrators to screen future gainfulness and settle on elementary choices for practical development. The report underlines the major driving factors of the market and the market restraints which generally causes inhibition. The Customer Success Platforms Market report covers market analysis, market definition, market segmentation, key developments in the market, key players or competitor analysis and detailed research methodology.

Global customer success platforms market is set to witness a healthy CAGR of 25.75% in the forecast period of 2019-2026. The report contains data of the base year 2018 and historic year 2017. Rising demand for cloud based solutions and increasing demand for customer data analysis are the major factors for the growth of this market.

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Global Customer Success Platforms Market By Application (Customer Experience Management, Sales and Marketing Management, Risk and Compliance Management, Customer Service, Others), Component (Solutions, Services), Deployment Type (On- Premises, Cloud), Organization Type (Small and Medium-Sized Enterprises, Large Enterprise), Industry Vertical (Banking, Financial Services, and Insurance, Retail and e-commerce, Telecommunications and IT, Healthcare and Life Sciences, Government and Public Sector, Other), Geography (North America, South America, Europe, Asia-Pacific, Middle East and Africa) – Industry Trends and Forecast to 2026

Some of the major competitors currently working in the global customer success platforms market are Gainsight, Salesforce.com, inc., Natero, Totango, Strikedeck, Inc., ChurnZero, Inc., ClientSuccess, Bolstra, UserIQ, Planhat, Salesmachine inc., AppsForOps Pty Ltd, CustomerSuccessBox, Wootric, Akita, Catalyst Software, Amity (Lilikoi Data Inc.)., Others.

Market Definition: Global Customer Success Platforms Market 

Customer success platform is specially designed by an organization so that they can create and capture data from different online and offline channels. These customer success platforms help the customer to understand business better. They are widely used in applications such as customer experience management, risk and compliance management, sales and marketing management among others. They are used in industries such as e-commerce, banking, financial, healthcare among others. Increasing usage of artificial intelligence and machine learning worldwide is the factor fuelling the growth of this market.

Market Drivers:

  • Growing approach of cloud computing in customer success
  • Increasing demand for advanced solutions to monitor customer scores
  • Rising acceptance of innovative technologies such as artificial intelligence and machine learning
  • Growing investment in customer success platform start-ups

Market Restraints:

  • Increasing data security and privacy concern
  • Rising data aggregation and synchronization from various sources

The key focus of the report

  1. This report provides pin-point analysis for changing competitive dynamics
  2. It provides a forward-looking perspective on different factors driving or restraining the Customer Success Platforms Market growth
  3. It provides eight-year forecast assessed on the basis of how the market is predicted to grow
  4. It helps in understanding the key product segments and their future
  5. It provides pin point analysis of changing competition dynamics and keeps you ahead of competitors
  6. It helps in making informed business decisions by having complete insights of Global Customer Success Platforms Market  and by making an in-depth analysis of market segments

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Segmentation: Global Customer Success Platforms Market 

By Application

  •  Customer Experience Management
  •  Sales and Marketing Management
  •  Risk and Compliance Management
  •  Customer Service
  •  Others

By Component

  •  Solutions
  •  Services
    • Professional Services
      • Support and Maintenance Services
      • Consulting Services

By Deployment Type

  •  On- Premises
  •  Cloud

By Organization Type

  •  Small and Medium-Sized Enterprises
  •  Large Enterprise

By Industry Vertical

  •  Banking
  •  Financial Services, and Insurance
  •  Retail and e-commerce
  •  Telecommunications and IT
  •  Healthcare and Life Sciences
  •  Government and Public Sector
  •  Other

By Geography

  • North America
  • South America
  • Europe
  • Asia-Pacific
  • Middle East and Africa

Key Developments in the Market:

  • In March 2019, Strikedeck launched a new customer success platform Strikedeck Blitz which is specially designed to combine small and medium sized business. This new platform will help the customer success team by improving their customer experience, increasing subscription services and minimizing customer churn. It also has the ability to track customer interactions and workflow automation.
  • In May 2019, Gainsight announced the launch of their Pulse+ which is the online media platform so that they can create skilled customer success professionals. This platform will have combine eLearning and industry-grade and subscribers can access year-round program of on-demand training, original video series and podcasts. This will help the professionals to improve their business and analytical skills in the customer success industry.

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