Global Chatbots Market, By Type (Software, Services), By Usage (Websites, Contact Centres, Social Media, Mobile Platform), By Industry Vertical (Financial Services, Healthcare, Communication, Retail, Travel and Hospitality, Government, Education, Utilities), By Deployment Type, By End User (Small and Medium Enterprises, Large Enterprises), By Geography– Industry Trends and Forecast to 2025 The Global Chatbots Market is expected to reach USD 4125.3 Million by 2025, from USD 750.3 Million in 2017 growing at a CAGR of 36.5% during the forecast period of 2018 to 2025.
This market report defines the market trends and forecast the upcoming opportunities and threats of the chatbots market in the next 8 years. Chatbots is a computer program designed to simulate chat with human users, over the Internet. It conducts conversation via auditing and textual messages. These are the computer programs that imitate conversation with people using artificial intelligence. The chatbot ecosystem includes several cross-linking features that enable enhanced performance of chatbots in various applications. Many companies prefer in-built chatbots on their websites as they facilitate companies in providing immediate customer interaction. Mostly slack and twitter messaging platforms are preferred by businesses. Chatbots allows companies to engross in continuous communication with their customers. Chatbots installed by the companies offer information related to product and brand, which helps the company to increase brand awareness, and inspire customers to sign up for the company’s account. There is a huge growth for chatbots because large enterprises widely employ chatbot for digital marketing applications and for easy communication. The Kik Bot Store is going to launch chatbot with 16 bots, which will include the Weather Channel, H&M, Vine and Funny or Die.
Major Market Drivers and Restraints:
- Acceptance of cloud-based technology
- Increasing demand for automated patient management tools in the healthcare industry
- Penetration of websites and mobile applications are increased.
- Lack of awareness due to early presence in tech-adoption life cycle
- High deployment cost and system integration complexities
Based on type:
On the basis of usage:
- Contact Centres
- Social Media
- Mobile Platform
On the basis of industry vertical:
- Financial Services
- Travel and Hospitality
On the basis of deployment type:
On the basis of end user:
- Small and Medium Enterprises
- Large Enterprises
Based on geography:
- North America
- South America
- Middle East & Africa
Some of the major countries covered in this report are U.S., Canada, Germany, France, U.K., Netherlands, Switzerland, Turkey, Russia, China, India, South Korea, Japan, Australia, Singapore, Saudi Arabia, South Africa and, Brazil among others.
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Table of Content: Global Chatbots Market
Part 01: Executive Summary
Part 02: Scope of The Report
Part 03: Global Chatbots Market Landscape
Part 04: Global Chatbots Market Sizing
Part 05: Global Chatbots Market Segmentation By Product
Part 06: Five Forces Analysis
Part 07: Customer Landscape
Part 08: Geographic Landscape
Part 09: Decision Framework
Part 10: Drivers And Challenges
Part 11: Market Trends
Part 12: Vendor Landscape
Part 13: Vendor Analysis